Returns
What can be returned, and what cannot once it is opened.
All sales are final. Every ANVIL kit is assembled to order — sized to your floor, in your blend — which is why the price is right and also why the kit cannot go back on a shelf. We say this before you buy, not after.
What protects you instead
A 90-day guarantee, from the day your kit is delivered. If anything arrives damaged, defective, or different from what you ordered — a crushed pail, a wrong blend, a short count — tell us and we replace the affected units at no cost. That is not a negotiation; it is what the guarantee is for. The full coverage is on the warranty page.
Freight damage
Kits ship on a pallet, and freight is the one leg we cannot watch. Inspect the pallet before the driver leaves, note any damage on the delivery receipt, and contact us within 48 hours — photos help. A damage note on the receipt makes the claim simple; without one it gets harder for everyone, so take the two minutes.
Ordered the wrong size?
Call us immediately: 406-589-8691. Kits move into assembly quickly, but if yours has not been assembled we can change or cancel it. Once it has been built, it is yours — which is also why the site sizes your kit from your measurements with the overage already calculated, so the wrong size is hard to order in the first place.
Ran short mid-install?
Individual units — a pail of any coat, a carton of flake — can be ordered by phone and shipped the same day where possible. Per-unit prices are listed on the products & pricing page. Call 406-589-8691.
One piece of advice
Order when you are ready to install — not a season ahead. The guarantee runs from delivery, the coatings have a shelf life, and a kit that sits in a garage corner for a year serves nobody. When your floor is prepped and your weekend is picked, that is the time to order.